Customer Care
Customer Care At Phillip Grandison, we are committed to providing exceptional service alongside exceptional craftsmanship. Every garment is prepared with intention, and every client interaction is handled with care.
Order SupportIf you have questions regarding your order, sizing, or shipping status, our team is happy to assist.
Please include:
Your full name
Order number
Details of your inquiry
This allows us to respond efficiently and accurately.
Response Time Customer care inquiries are typically answered within 1–2 business days, Monday through Friday.
Please note that response times may be slightly extended during peak seasons or special releases.
At Phillip Grandison, discretion and trust are part of our craft. We respect your privacy and are committed to protecting your personal information.
When you place an order, schedule a consultation, or contact us through our website, we may collect information such as your name, contact details, shipping address, and garment measurements in order to fulfill your purchase and provide personalized service.
All payments are processed through secure third-party providers using industry-standard encryption. Phillip Grandison does not store full credit card information on our servers.
Your information is used solely to process orders, communicate updates, and provide customer support. We do not sell or share your personal information with third parties, except when necessary to complete payments or deliver your order.
Following a purchase, we may contact you regarding order confirmations, production updates, or shipping notifications.
For any questions regarding our Privacy & Safety Policy, please contact us at info@phillipgrandison.com.
Payment Methods
We provide a range of payment methods to enhance your shopping experience, including and debit cards, PayPal, Afterpay, and Klarna. This variety ensures you can select the payment option that best meets your needs. Enjoy a seamless and secure transaction process with our diverse payment solutions.